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Implementação de um programa computacional para auxilio ao projeto de freios automotivos utilizando técnicas de metodologia de projeto; Implementation of a computer program to aid the design of automotive brakes using techniques of the design methodology

Rocha, Alexandre Branquinho
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Dissertação de Mestrado Formato: application/pdf
Publicado em 31/08/2011 Português
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Este trabalho apresenta o desenvolvimento das fases de projeto informacional e preliminar para sistemas de freios por atrito, com aplicação em veículos urbanos de baixo custo. O desenvolvimento de projetos de sistemas de freios mecânicos, em veículos com baixa ou nenhuma emissão de poluentes e elevada eficiência depende fortemente do sistema de controle, condições de dirigibilidade, e principalmente das soluções para o sistema de geração e armazenagem de energia. A indústria automotiva constantemente promove a inserção de novas tecnologias, em componentes e sistemas automotivos. Porém, tanto as concepções, quanto as alterações são muitas vezes sigilosas ou/e protegidas por patentes. Nesse sentido foi desenvolvido um procedimento, para o projeto de freios mecânicos, a partir de ferramentas de metodologia de projeto. Durante o projeto informacional, que incorpora as análises de viabilidade técnica e econômica foi feita uma extração de características, cujo objetivo foi identificar os itens mais importantes em um sistema de freios, a partir da visão do usuário final. Para essa etapa foi utilizada a primeira matriz do QFD (Quality Function Deployment), ou matriz da qualidade do projeto. A região dessa matriz denominada "matriz de contradições" antecipa possíveis problemas técnicos...

Avaliação da qualidade de projetos : uma abordagem perceptiva e cognitiva; Evaluation of design quality : a perceptive and cognitive approach

Reis, Antonio Tarcisio da Luz; Lay, Maria Cristina Dias
Fonte: Universidade Federal do Rio Grande do Sul Publicador: Universidade Federal do Rio Grande do Sul
Tipo: Artigo de Revista Científica Formato: application/pdf
Português
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Este artigo trata da avaliação da qualidade de projetos urbanos e de edificações, através da abordagem perceptiva e cognitiva adotada na área de estudos Ambiente-Comportamento. Os conceitos de percepção e cognição são definidos e relacionados à avaliação de projetos. A importância de tal abordagem para a qualificação do ambiente construído é salientada. São apresentados exemplos de sucesso e de insucesso em projetos urbanos e em edificações, em função, respectivamente, da consideração e da desconsideração de uma abordagem de projeto e de avaliação da qualidade de projetos que estivesse caracterizada pela percepção dos usuários de tais projetos ou de projetos similares. São propostas categorias definidoras da qualidade urbana que servem para estruturar os aspectos físicos associados à qualidade do espaço construído. Essas categorias propostas estão fundamentadas na natureza de tais aspectos físicos quanto à estética, ao uso e à estrutura do espaço construído.; This paper deals with evaluation of quality of urban and building design through the perceptive and cognitive approach, adopted in the area of Environment- Behaviour Studies. The concepts of perception and cognition are defined and related to design evaluation. The importance of such approach for the qualification of the built environment is emphasized. Successful and unsuccessful urban and building designs are exemplified as consequences...

Space design quality and its importance to sustainable construction : the case of hospital buildings

Castro, Maria de Fátima; Mateus, Ricardo; Bragança, L.
Fonte: Multicomp Publicador: Multicomp
Tipo: Conferência ou Objeto de Conferência
Publicado em /10/2013 Português
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The hospital project, more than any other, requires a number of concerns related with the satisfaction and well being of working teams, patient, administration and other officials. In this context it is possible to say that the healthcare spaces design are fundamental for the best work, functionality, results and to improve the best practices for a sustainable building. The volume and organization of these spaces are very important and can be decisive in environmental, economic and social development of the whole building. Therefore this study is focused in the space design quality and how its organization, flexibility and adaptability can be fundamental for the well being of people and for the best results in the sustainability of construction and will highlight how building sustainability assessment tools consider and evaluate these aspects. It is fundamental to propose the best way to promote the investment in the hospital design space to support the design team in the adoption if space solutions that contribute to the sustainability of these buildings.; Fundação para a Ciência e a Tecnologia (FCT) - Reference SFRH/BD/77959/20

Improving sustainability in healthcare with better space design quality

Castro, Maria de Fátima; Mateus, Ricardo; Bragança, L.
Fonte: Taylor & Francis Publicador: Taylor & Francis
Tipo: Conferência ou Objeto de Conferência
Publicado em /06/2013 Português
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Publicado em "Green design, materials and manufacturing processes", ISBN 978-1-1380-0046-9; The hospital project contains different aspects from the most common projects of residential, offices or services buildings. In common buildings, sometimes the user and the client are the same and when they are not, setting the requirements is not difficult since they are common to most inhabitants. In the case of hospital buildings this is not the reality and the project team is usually hired for the purpose of designing a building that includes different spaces and different users, such as doctors, nurses, patients, visitors, cleaning staff, administrators, and others. In this sense it is important to combine different spatial needs, which are always subject to constant changes throughout the period of building operation due to: new features; innovations; enlargement needs; and new healthcare treatment methods. This paper discusses the importance of the design and organization of space quality in the overall sustainability of a hospital building and how this aspect is evaluated in BSA tools.; Fundação para a Ciência e a Tecnologia (FCT) - Reference SFRH/BD/77959/2011

Quality and Quantity Modeling of a Production Line

Kim, Jongyoon; Gershwin, Stanley B.
Fonte: MIT - Massachusetts Institute of Technology Publicador: MIT - Massachusetts Institute of Technology
Tipo: Artigo de Revista Científica Formato: 483103 bytes; application/pdf
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During the past three decades, the success of the Toyota Production System has spurred research in the area of manufacturing systems engineering. Two research fields, productivity and quality, have been extensively studied and reported separately both in the manufacturing systems research literature and the practitioner, but there is a lack of research in the intersection of these areas. In addition to that, most studies on the relationship among manufacturing system design, quality and productivity are based on anecdotal evidence or qualitative reasoning that lack sound scientific quantitative foundations. This study tries to establish a scientific foundation to investigate how production system design and operation influence productivity and product quality by developing conceptual and computational models and performing experiments. By doing so, this study will show an important part of the way to produce high quality products with minimum cost.; Singapore-MIT Alliance (SMA)

Developing a quality score methodology for financial reporting

Nallasivan, Srinivasan
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 85 p.; 3449346 bytes; 3453274 bytes; application/pdf; application/pdf
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Money laundering is a huge problem that is faced by financial institutions and banks are mandated by the government to have strict policies and procedures towards anti-money laundering reporting. The outcome of a complex investigation process is a Suspicious Activity Report (SAR) which is used by Financial Crimes Enforcement Network (FINCEN) to trace back criminals and to curb the money laundering activities. This thesis work involves developing a quality rating methodology for SAR reporting at the bank and rates the critical elements in determining the quality of a SAR. The results of the quality scoring mechanism have been validated by using Multivariate tools and techniques. Mahalanobis- Taguchi Strategy (MTS) and Principal Component Analysis (PCA) were used to come up with the measurement scale to distinguish the good and bad SARs and PCA was used to list the critical elements that were listed by the MTS approach. The results of the analysis were presented towards the end of the thesis and this methodology can be used to determine the quality rating of SARs.; by Srinivasan Nallasivan.; Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2006.; Includes bibliographical references (p. 85).

Construction design as a process for flow : applying lean principles to construction design

Soto, Leticia, S.M. Massachusetts Institute of Technology
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 111 p.
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Delays and cost overruns are the rule rather than the exception in the construction industry. Design changes due to lack of constructability late in the construction phase generating costly ripple effect which create delay and disruption throughout the entire organization, are the largest contributors to the stated rule. In the building construction industry, of increased competitiveness, demand from many companies continued effort to develop new methods and tools, in which the design for quality, cost, construability and reliability play an important role. The planning and management of building design has historically focused upon traditional methods of planning such as Critical Path Method (CPM). Little effort is made to understand the complexities of the design process; instead design managers focus on allocating work packages where the planned output is a set of deliverables. This current design method forces design teams to manage their work on a discipline basis, each working on achieving their deliverable as dictated by the design program with little regard of the relationship with other disciplines and organizations. In addition, because Architect and Engineering firms view design and construction as two separate independent phases of work in project it makes it difficult to verify constructability in a design and create flow in the overall process. The goal of this study is to look at how aligning interests...

A system dynamics model for the strategic analysis of options for sourcing engineering design

Ufongene, Charles Mmaduka
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 131 p.
Português
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EC (Engineering Change) is the natural by-product of the Engineering Design process. There are two types of EC: Revisions and Defects Correction. Revisions arise because Engineering Design is an iterative process, requiring Engineers to implement necessary Revisions to the design of a product or systems to improve performance measures. Defects on the other hand are pure design errors, and arise from the fact that the Engineering Design work is not being accomplished with Perfect Quality. These Defects must therefore be corrected in what is termed Rework. EC is the critical factor in determining Lead Time and Labor cost of an Engineering Design work. The generation of Rework - requiring EC depends on several factors including : Quality, Design Complexity, Time to Discover Rework, Time for Issues Resolution, Hiring New and less experienced staff and Over Time work. This thesis presents a Systems Dynamics Model which incorporates these factors as exogenous variables to enable the simulation of their impacts on endogenous variables such as Lead Time and Labor costs. Since these factors exhibit wide variability when the Engineering Design is accomplished In-House compared to when it is Outsourced, the model is therefore a tool that can help an OEM in the Strategic Analysis of Options for the Sourcing of Engineering Design work. A simulation example is given in which an Engineering Design with 474 Initial Designs required 400 fully experienced Engineers to accomplish in 360 Days and a quality level of 52% (the Baseline case). The OEM had only 200 fully experienced Engineers on hand. Facing a staff capacity constraint...

MOOCs as disruptive technologies: strategies for enhancing the learner experience and quality of MOOCs

Gráinne Conole, Gráinne
Fonte: Universidade de Múrcia Publicador: Universidade de Múrcia
Tipo: Artigo de Revista Científica Formato: application/pdf
Português
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This chapter considers the pedagogies associated with different types of Massive Open Online Courses (MOOCs). It argues that the current discourse around the concept of xMOOCs (primarily based around interaction with content and essentially adopting a behaviourist learning approach), and cMOOCs (which focus on harnessing the power of social media and interaction with peers, adopting a connectivist learning approach), is an inadequate way of describing the variety of MOOCs and the ways in which learners engage with them. It will provide a brief history of the emergence of MOOCs and the key stakeholders. It will introduce an alternative means of categorising MOOCs, based on their key characteristics. It will then describe the 7Cs of Learning Design framework, which can be used to design more pedagogically informed MOOCs, which enhances the learner experience and ensure quality assurance.

Toward proactive eco-design based on engineer and eco-designer's software interface modeling

RIO, Maud; REYES, Tatiana; ROUCOULES, Lionel
Fonte: The Design Society Publicador: The Design Society
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Lien vers la version éditeur: http://www.designsociety.org/publication/30585/toward_proactive_eco-design_based_on_engineer_and_eco-designers_software_interface_modeling; Integrating environmental concerns as well as other constrains (cost, quality, etc.) in the design process, requires to organize the process as a system. Specific software for each design expertise are created to embrace new demands and are supporting the design activity in such complexity that the interoperability between software is crucial. The approach presented in this paper proposes a specific organization of the design process composed of local and global activities. The article focuses on the importance of modeling the data input and output exchanged between activities. It points out the necessity to define rules of transformation that are needed to link models together. The system modeled allows an infinite number of interactions and notably the integration of environmental concerns. This paper illustrates the method by studying a part of the design process of a simple product in a DTE approach. This case study involves software of material choice, CAD, LCA and focuses on transformation rules needed to give interoperable models. The results of the case study finally bring designers to adopt a new design of the product...

Modeling an automobile steering system using Axiomatic Design's Design Matrix and the Design Structure Matrix

Bagley, Matthew R., 1966-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 143 p.; 7719124 bytes; 7738026 bytes; application/pdf; application/pdf
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The automobile steering system can be thought of as a system within a system. The steering system has clear functions and requirements as well as many interrelated components and subsystems including the front tires, wheels, front suspension, steering gear, intermediate shaft, column and steering wheel. System decomposition is an important aspect of this system analysis. The scope of this thesis is the steering system and steering attributes of a particular new model program code named UXXX. An important element of this research is a case study where an error state called Nibble was discovered late in the program. The attempted resolution of the concern caused much turmoil and drove higher component costs, engineering costs, launch delays, warranty costs and decreased customer satisfaction. The main objective of this work was to execute good system analysis to understand key interactions within the system and to provide documentation and knowledge transfer of key discoveries. A requirement based Design Structure Matrix (DSM) was used as the primary methodology for system analysis. In order to construct the DSMs, Axiomatic Design's Design Matrix (DM) was used to develop Functional Requirements (FRs) and Design Parameters (DPs). The requirements based DSM was derived from the DM. DSMs were created from requirements based interactions...

Internalization of robust engineering methods in automotive product development : a study of corporate quality change in a large, mature automotive company

Fallu, John W. (John William), 1966-
Fonte: Massachusetts Institute of Technology Publicador: Massachusetts Institute of Technology
Tipo: Tese de Doutorado Formato: 128 p.; 6915178 bytes; 6931345 bytes; application/pdf; application/pdf
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It is broadly recognized in the automotive industry, as well as many others, that those organizations that can deliver timely new products or existing product upgrades at desired cost and quality targets will produce higher levels of customer satisfaction, higher profits and a significant competitive advantage. In an attempt to improve the product development process and the quality of engineering, many automotive firms have implemented, and continue to implement, numerous initiatives designed to increase the discipline within the engineering process with the expectation of meeting cost, timing, and customer satisfaction/quality targets. Improved product development systems, 6-sigma, reliability methods, and 8-D's, are some of the initiatives that have been utilized in attempts to improve the quality operating systems of the organization and tie engineering improvements to customer needs. While these initiatives have been successful within certain areas, there continues to be a shortfall between required performance and actual quality levels in some large, mature firms. While there has been substantial quality and cost improvement in the past few years, increasing competition continues to demand higher and higher value for the customer. Satisfying market requirements and permanently improving the quality of vehicles developed requires a complete understanding of the demands on the engineering system...

Factors Modulating Software Design Quality

S., Poornima U.; V, Suma.
Fonte: Universidade Cornell Publicador: Universidade Cornell
Tipo: Artigo de Revista Científica
Publicado em 11/02/2014 Português
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Object oriented approach is one of the popular software development approach for managing complex systems with massive set of requirements. Unlike procedural approach, this approach captures the requirements as set of data rather than services. Further, class is considered as a key unit of the solution-domain with data and services wrapped together, representing architectural design of a basic module. Thus, system complexity is directly related to the number of modules and the degree of interaction between them. This could be mapped as a functional diagram with cardinalities between the modules. However, complexity is always a threat to quality at each stage of software development. Design phase is therefore one of the core influencing phases during development that selects the right architecture based on the problem statement which is bound to be measured for quality. Hence, software industries adapts several organization- specific principles, domain-specific patterns, metric standards and best practices to improve and measure the quality of both process and product. The paper highlights the factors which influence the overall design quality and metrics implication in improving the quality of final product. It also presents the solution domain as an interdependent layered architecture which has a greater impact on concluding the quality of the end product. This approach of design is a unique contribution to the domain of Object Oriented approach of software development. It also focuses on design metrics which ensures the implementation of right choice of design towards the retention of quality of the product.; Comment: 7 Pages...

Significance of Coupling and Cohesion on Design Quality

S., Poornima U.; V, Suma.
Fonte: Universidade Cornell Publicador: Universidade Cornell
Tipo: Artigo de Revista Científica
Publicado em 11/02/2014 Português
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In recent years, the complexity of the software is increasing due to automation of every segment of application. Software is nowhere remained as one-time development product since its architectural dimension is increasing with addition of new requirements over a short duration. Object Oriented Development (OOD) methodology is a popular development approach for such systems which perceives and models the requirements as real world entities. Classes and Objects logically represent the entities in the solution space and quality of the software is directly depending on the design quality of these logical entities. Cohesion and Coupling (C&C) are two major design decisive factors in OOD which impacts the design of a class and dependency between them in complex software. It is also most significant to measure C&C for software to control the complexity level as requirements increases. Several metrics are in practice to quantify C&C which plays a major role in measuring the design quality. The software industries are focusing on increasing and measuring the quality of the product through quality design to continue their market image in the competitive world. As a part of our research, this paper highlights on the impact of C&C on design quality of a complex system and its measures to quantify the overall quality of software.; Comment: 6 Pages...

Exploring the Role of Design Quality in the Building Schools for the Future Programme

Cardellino, Paula; Leiringer, Roine; Clements-Croome, Derek
Fonte: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo Publicador: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Resumo solicitado
Publicado em 29/05/2010 Português
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The Building Schools for the Future (BSF) programme represents the biggest single UK government investment in school buildings for more than 50 years. A key goal for BSF is to ensure that pupils learn in 21st-century facilities that are designed or redesigned to allow for educational transformation. This represents a major challenge to those involved in the design of schools. The paper explores the conceptualizations of design quality within the BSF programme. It draws on content analysis of influential reports on design published between 2000 and 2007 and interviews with key actors in the provision of schools. The means by which design quality has become defined and given importance within the programme through official documents is described and compared with the multiple understandings of design quality among key stakeholders. The findings portray the many challenges that practitioners face when operationalizing design quality in practice. The paper concludes with reflections on the inconsistencies between how design quality has been appropriated in the BSF programme and how it is interpreted and adopted in practice. DOI: 10.3763/aedm.2008.0086 Published in the Journal AEDM - Volume 5, Number 4, 2009 , pp. 249-262(14)

ANÁLISES DE MÉTODOS DE AVALIAÇÃO DE PROJETOS; ANALISYS OF DESIGN EVALUATION METHODS

Kowaltowski, Doris Catharine Cornelie Knatz; Pereira, Paula Roberta Pizarro
Fonte: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo Publicador: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Avaliado Por Pares; estudos de caso e análise de ferramentas da literatura Formato: application/pdf
Publicado em 14/06/2012 Português
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Proposal: Studies on the State Foundation for the Development of Education (Fundação para o Desenvolvimento da Educação – FDE) design process show that professionals working for this foundation need support during the design process, especially to verify designs under development. This paper analyses design evaluation methods to verify the applicability for the construction of a specific method to evaluate school building designs in the State of São Paulo. Methods: A survey was held and three methods were selected for analysis: DQI for Schools (Design Quality Indicator), (DQI, 2010), the method called “Evaluation method for school building design with optimization of aspects of environmental comfort” (GRAÇA & KOWALTOWSKI, 2004) and Comparative floorplan analysis (VOORDT, VRIELINK & WEGEN, 1997). The sample is composed of school building designs documented by FDE (2006). Results: The results of the analysis of the three methods highlight the necessities for a school building design evaluation method that includes specific instruments to analyse both objective and subjective data within its structure. Design evaluation requires objectivity both in the application of the method and in result visualization, alongside a quick return of information to support the architectural design process. Essential also is the inclusion of specific design requirements for local conditions.; Proposta: Estudos sobre o processo de projeto da Fundação para o Desenvolvimento da Educação (FDE) mostraram que os profissionais necessitam de apoio...

PRINCÍPIOS DE ALTA QUALIDADE AMBIENTAL APLICADOS AO PROCESSO DE SELEÇÃO DE PROJETOS: O PROJETO NUTRE; HIGH QUALITY ENVIRONMENTAL PRINCIPLES APPLIED TO THE ARCHITECTONIC DESIGN SELECTION PROCEDURE: THE NUTRE LAB CASE

Krause, Claudia Barroso; Bastos, Leopoldo Eurico Gonçalves; Niemeyer, Maria Lygia Alves de; Zambrano, Leticia Maria de Araujo; Santos, Cynthia Marconsini Loureiro; Salgado, Mônica Santos
Fonte: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo Publicador: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Avaliado Por Pares; Estudo de caso Formato: application/pdf
Publicado em 14/06/2012 Português
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Atualmente, a produção de edifícios sustentáveis permeia decisões de projeto em todo o mundo. Diversos pesquisadores brasileiros estão trabalhando para elaborar uma metodologia que auxilie no desenvolvimento de projetos arquitetônicos de alta qualidade ambiental, tendo em conta a particularidades típicas dos trópicos. O caso brasileiro merece atenção especial, face às oito zonas bioclimáticas definidas pela Norma ABNT 15220-3. O objetivo deste trabalho é apresentar a experiência dos autores como consultores de júri na escolha de um anteprojeto para o edifício do laboratório NUTRE - que lida com reabilitação de ecossistemas - a ser construído no Parque Tecnológico da UFRJ. Em primeiro lugar, a fim de realizar este trabalho e enfrentar os desafios, considerou-se os fundamentos da arquitetura bioclimática e os procedimentos indicados pelo HQE ® e ADDENDA ®. Depois disso, para atingir os objetivos da sustentabilidade no projeto do edifício, fez-se necessária uma melhoria nos referidos procedimentos citados por meio de uma proposta metodológica específica. A aplicação dos resultados da metodologia desenvolvida nos projetos concorrentes foi muito útil para a análise do júri e escolha de um projeto vencedor.; The need to produce more sustainable buildings has been influencing the design decisions all over the world. That’s why it is imperative...

PROJECT MANAGEMENT: GUIDELINES FOR INDUSTRIAL PROJECTS; DIRETRIZES PARA A GESTÃO DE PROJETOS INDUSTRIAIS

Silva, Tássia Farssura Lima da; Melhado, Silvio Burrattino
Fonte: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo Publicador: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
Tipo: info:eu-repo/semantics/article; info:eu-repo/semantics/publishedVersion; Avaliado Por Pares; Estudo de Caso; Formato: application/pdf
Publicado em 03/12/2014 Português
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A crescente demanda por rapidez na construção, menores custos e maior controle da qualidade geram uma complexidade na gestão do processo de projeto. Estudos voltados aos projetos industriais ou obras por encomenda ainda são em minoria, ou seja, há poucos trabalhos desenvolvidos e publicados sobre este tema. Além disso, especificamente no segmento escolhido, a complexidade e a diversidade dos projetos, associadas às inúmeras exigências de mercado, demandam melhorias das práticas de gestão de projetos.O trabalho tem como objetivo identificar, por meio de estudos de caso, as ações de gestão utilizadas em projetos industriais (obras por encomenda), caracterizar o processo de projeto, assim como analisar a atuação dos gestores de projeto e suas dificuldades.A pesquisa em questão compõe-se de três fases que se sobrepõem: a primeira fase contempla uma revisão bibliográfica de conceitos relevantes para o estudo; a segunda corresponde à apresentação e discussão de estudos de caso, visando caracterizar a gestão do processo de projeto no segmento dos projetos industriais; a terceira e última fase corresponde à reflexão sobre os principais pontos críticos identificados nos estudos de caso. Como resultado, será possível propor diretrizes aos agentes envolvidos...

A Comparative analysis of quality management in US and international universities

Grant, Delvin; Mergen, A. Erhan; Widrick, Stanley
Fonte: Routledge. Taylor & Francis Group. The publisher's document can be found at http://www.routledge.com/ Publicador: Routledge. Taylor & Francis Group. The publisher's document can be found at http://www.routledge.com/
Tipo: Artigo de Revista Científica
Português
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The paper compares the implementations of quality management programmes of higher education in US and international academic institutions. The comparison is based on the use of formal quality models such as ISO 9000 and Malcolm Baldrige Criteria, Quality-of-Design, Quality-of-Conformance, and Quality-of-Performance. An interesting outcome was the absence of Quality-of-Performance among US universities.

Quality management in US higher education

Grant, Delvin; Mergen, A. Erhan; Widrick, Stanley
Fonte: Total Quality Management & Business Excellence - Routledge Publicador: Total Quality Management & Business Excellence - Routledge
Tipo: Artigo de Revista Científica
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The paper uses a quality management framework to analyze quality management approaches that have been implemented in institutions of higher education in the USA. The framework is comprised of three parameters, which are quality of design, quality of conformance and quality of performance. It turned out that only one of the nine articles that were examined dealt explicitly with quality of performance issues.; Copyright 2002 Taylor & Francis. Total quality management & business excellence journal article. The complete article can be found at www.informaworld.com. DOI: 10.1080/09544120120102441